We are Open as Usual FREE WORLDWIDE DELIVERY

FAQ'S

Where is Topdealshopping Ltd Office based.
We are a London, UK based Company with 20 Years experience in the Retail Trade. Registered in England. Company No. 11333534.

How long does shipping take and the shipping costs?
STANDARD Shipping can take between 7 - 14 Business Days for the UK.

Worldwide shipping is Free - we pay all shipping charges.

Each shipment is tracked and you will be updated with automated tracking information within 3 - 7 Days.

Other worldwide countries deliveries can take upto 10 - 25 Days.

Our products are shipped directly from manufacturers so we can pass on the savings to our customers.
 
 
Can i cancel my order?
We are unable to cancel your order once placed, as we process your order straightaway and it is forwarded to the warehouse for shipping.  Should you have any queries with your order once it is placed please contact us and if the order has not been processed we can change it, if not you will need to return it once it arrives for a refund.

I ordered multiple items, why did I only receive one? 
We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive different items in different packages.

*Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!
 
How can I contact you?
You can contact us by messaging us through the contact us page.  

We aim to reply within 48 hours.
 

How do I track my package?
We will send you an email confirmation containing your tracking information as soon as your order has shipped. You can follow your order by clicking on the Track Order page.
*Please note that it can take up to 7 days for live tracking information to be updated on their website.
 
I did not get a tracking number, what do I do?
If you did not get a tracking number after 7 days of placing your order you can simply email us and we will gladly provide you with one. 
 
Do you ship internationally?
Yes! We ship worldwide

How secure is my personal information?
We do not store credit card details, nor do we share customer details with any third parties.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.