Meta is engaged on a repair for a software program...

Meta is reportedly engaged on a difficulty with a software program replace that bricked some Quest 2, Quest 3 and Quest 3S headsets, the corporate announced. The corporate initially upset customers by not solely releasing a defective replace, however then telling consumers affected that they would not handle the issue as a result of the headsets had been out of guarantee, as The Verge reported.

Now, Meta seems to be making good on the problem, saying it is engaged on a repair “for all customers” and stated buyer assist has “new instructions on how you can assist customers.” Some consumers stated on Reddit that they acquired an electronic mail affirmation that the corporate would offer out-of-warranty service for its mistake.

“We have found a software program replace concern that brought on some Quest 2/3/3S headsets to be unresponsive and unable to start out up appropriately” Meta wrote in its assist middle. “We’re actively engaged on resolving the problem for all customers, however normally, you are actually ready to make use of your system usually. When you have a tool that’s nonetheless unresponsive, we’re right here to assist. When you have a Quest 3S, click on the button under for subsequent steps. Quest 2 or 3 customers, please attain out to us to get assist.”

The issue date again to December sixth, when Meta stated software program updates had been effecting Quest 3S units on the time. The replace contains options like a digital desktop, quicker hand monitoring, simpler pairing with Home windows 11 PCs and extra.

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